@inbook{e9086b1a0e924a3d8de324f178bd00a9,

title = {Consumentenrecht: Consumentenbescherming door informatie},

author = {Carien de Jager and Charlotte Pavillon},

editor = {Catrien Bijleveld and Arno Akkermans and Marijke Malsch and Bert Marseille and Monika Smit},

isbn = {9789462908369},

year  = {2020},

date = {2020-11-04},

booktitle = {Nederlandse Encyclopedie Empirical Legal Studies},

pages = {293--330},

publisher = {Boom Juridisch},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{68ccdf062dcf4ed0ba9fdeb49f623ad3,

title = {Ächieving Justice in Personal Injury Compensation: The Need to Address the Emotional Dimensions of Suffering a Wrong"},

author = {Ärno Akkermans"},

editor = {Prue Vines and Arno Akkermans},

doi = {10.5040/9781509928026.ch-002},

isbn = {9781509927999},

year  = {2020},

date = {2020-09-01},

booktitle = {Ünexpected Consequences of Compensation Law"},

pages = {15--37},

publisher = {Hart Publishing},

address = {Ünited Kingdom"},

series = {Hart Studies in Private Law},

abstract = {Research shows that perceived injustice is an important predictor of worse health and rehabilitation outcomes after injury. Fault-based injury compensation schemes are considered to be generally more anti-therapeutic than no-fault schemes. This chapter starts from the submission that the fault or no-fault basis of schemes is not necessarily decisive for the level of adversarialism of claims handling procedure, and that a more detailed knowledge is required of the mechanisms that lie behind the negative correlation of adversarialism with recovery and health outcomes. It recounts some findings in empirical studies on reconciliation and the elements and effects of apologies, to extrapolate these to the process of the resolution of injury claims. The emotional and moral impact of suffering harm as a result of a committed wrong as identified in these studies, is compared to the properties of the process of the out of court resolution of injury claims. After it is concluded that these properties generally do not address this impact but instead often increase it, several options are identified to tackle these anti-therapeutic effects. These options involve several aspects of the process of the resolution of injury claims, such as taking responsibility by taking and keeping the initiative, providing recovery-focussed services, promoting personal contact between the person responsible for the harm-causing event and the victim, promoting participation of the victim in the resolution process, having assessments carried out by neutral third parties, and more in general promoting the experience of procedural justice.},

keywords = {},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{8427335cf82244f4a33e4bbb19c85526,

title = {Notariaat},

author = {L. C. A. Verstappen},

editor = {Catrien Bijleveld and Arno Akkermans and Marijke Malsch and Bert Marseille and Monika Smit},

isbn = {9789462908369},

year  = {2020},

date = {2020-01-01},

booktitle = {Nederlandse Encyclopedie Empirical Legal Studies},

pages = {185--213},

publisher = {Boom Juridische uitgevers},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{90d65b0965b543f0b05657313c61c8ae,

title = {Beroep},

author = {Bert Marseille},

editor = {Catrien Bijleveld and Arno Akkermans and Marijke Malsch and Bert Marseille and Monika Smit},

isbn = {978-94-6290-836-9},

year  = {2020},

date = {2020-01-01},

booktitle = {Nederlandse Encyclopedie Empirical Legal Studies},

pages = {497--532},

publisher = {Boom Juridisch},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{5b53000411204b1fb8cff3cb33cd8709,

title = {Handhaving van de bijstandsregels: Uitvoerders zoeken ruimte voor eigen keuzes},

author = {Paulien Winter},

editor = {Thomas Kampen and Melissa Sebrechts and Trudie Knijn and Evelien Tonkens},

isbn = {9789461645289},

year  = {2020},

date = {2020-01-01},

booktitle = {Streng maar onrechtvaardig},

pages = {115--128},

publisher = {Üitgeverij en boekhandel van Gennep bv"},

series = {Tijdschrift voor de sociale sector. Jaarboek},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{2135e4c0051b42cca4601668a6360fda,

title = {25 jaar empirisch-juridisch onderzoek in Nederland: Een inleiding tot de Encyclopedie ELS},

author = {Monika Smit and Bert Marseille and Arno Akkermans and Marijke Malsch and Catrien Bijleveld},

editor = {Catrien Bijleveld and Arno Akkermans and Marijke Malsch and Bert Marseille and Monika Smit},

isbn = {978-94-6290-836-9},

year  = {2020},

date = {2020-01-01},

booktitle = {Nederlandse Encyclopedie Empirical Legal Studies},

pages = {11--20},

publisher = {Boom Juridisch},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{b69c444f90974559b562a5d1152472dc,

title = {Medical Evidence at the International Criminal Court – Dosage and Contraindications},

author = {Caroline Fournet},

editor = {Caroline Fournet and Anja Matwijkiw},

doi = {10.1163/9789004364424_017},

isbn = {978-90-04-36443-1},

year  = {2020},

date = {2020-01-01},

booktitle = {Biolaw and International Criminal Law},

pages = {364--386},

publisher = {Brill / Nijhoff},

series = {Studies in International Criminal Law},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{f517faaf34294290b77b11fe7f23d3cc,

title = {Public Servants at the Regulatory Front Lines: Street-Level Enforcement in Theory and Practice},

author = {Paulien Winter and Marc Hertogh},

editor = {Helen Sullivan and Helen Dickinson and Hayley Henderson},

doi = {10.1007/978-3-030-03008-7_4-1},

year  = {2020},

date = {2020-01-01},

booktitle = {The Palgrave Handbook of the Public Servant},

publisher = {Palgrave MacMillan},

abstract = {This chapter focuses on the central role of public servants in street-level enforcement. The central aim is to contribute to the understanding of “street-level enforcement” (De Boer, Street-level enforcement style: A multidimensional measurement instrument. International Journal of Public Administration 42 (5): 380–391, 2019) in theory and practice. To analyze the important work of public servants at the regulatory frontlines, we use two conceptual lenses. To illustrate the different theoretical concepts, and to assess some of the strengths and weaknesses of the literature, both conceptual lenses will be applied in a case study about the enforcement of welfare laws in the Netherlands. The first lens is the concept of “street-level bureaucracy.” Lipsky (Street-level bureaucracy. Dilemmas of the individual in public services. New York: Russell Sage Foundation, 1980) famously argued that the decisions of street-level bureaucrats, and the routines that they establish, effectively become the public policies they carry out. This chapter shows that this not only applies to public servants who are involved in policy implementation, but also to those working in the field of regulatory enforcement. The Dutch case shows, for example, that a punitive law like the “Welfare Fraud Act” does not automatically lead to strict and punitive enforcement. The second lens that we use is the concept of the regulatory “enforcement style.” Based on how public servants apply the rules and how they respond to rule violations, we were able to get a more detailed understanding of how public officials act in their daily contacts with clients. In the Dutch case, public servants use three enforcement styles: strict punishment, flexible punishment, and flexible persuasion. Finally, based on this review of the literature and the findings from the case study, the chapter will discuss several future challenges for both practitioners and students in the field of street-level enforcement.},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{f03491f0c7564910abac736defb33a75,

title = {Identitätsbildung im digitalen Zeitalter: Hacking und der Labeling Approach},

author = {Martina Althoff and Wytske Wagen and René Swaaningen},

editor = {Thomas-Gabriel Rüdiger and Petra Saskia Bayerl},

doi = {10.1007/978-3-658-28507-4_18},

isbn = {978-3-658-28506-7},

year  = {2020},

date = {2020-01-01},

booktitle = {Cyberkriminologie},

pages = {449--474},

publisher = {VS Verlag für Sozialwissenschaften/Springer Fachmedien},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{a449a14d37e24ad2a5961b9e472fc510,

title = {Klachtrecht en de Nationale ombudsman},

author = {Marc Hertogh},

editor = {Catrien Bijleveld and Arno Akkermans and Marijke Malsch and Bert Marseille and Monika Smit},

isbn = {9789462908369},

year  = {2020},

date = {2020-01-01},

booktitle = {Nederlandse Encyclopedie Empirical Legal Studies},

pages = {533--561},

publisher = {Boom Juridisch},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{47634c660da24368ad7cb87bd5df74f9,

title = {Sociology of the Living Law: Exploring the Other Hemisphere of the Legal World},

author = {Marc Hertogh},

editor = {Jiv rí Pv ribáv n},

isbn = {9781789905175},

year  = {2020},

date = {2020-01-01},

booktitle = {Research Handbook on the Sociology of Law},

pages = {124--135},

publisher = {Edward Elgar Publishing},

series = {Research Handbooks in Law and Society},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{88903b55292e4b3f89285da50d16c265,

title = {Wet afwikkeling massaschade in collectieve actie en begroting van personenschade},

author = {Älbert Verheij"},

editor = {T. Hartlief and A. Kolder and R. Rijnhout and A. J. Verheij and M. R. Hebly and R. P. Wijne and M. L. F. F. Schröder},

isbn = {9789462908147},

year  = {2020},

date = {2020-01-01},

booktitle = {LSA revisited},

pages = {133--150},

publisher = {Boom Juridische uitgevers},

series = {Letselschadereeks},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}

@inbook{be7857f3abb64cf993b942ce34137d69,

title = {De hoogte van smartengeld: een vergelijking tussen Nederland en Duitsland},

author = {Älbert Verheij"},

editor = {Machteld Donkerlo},

isbn = {978-90-814175-9-4},

year  = {2019},

date = {2019-01-12},

booktitle = {Smartengeld},

pages = {6--10},

publisher = {ÄNWB"},

edition = {24},

keywords = {Rijksuniversiteit Groningen},

pubstate = {published},

tppubtype = {inbook}

}